Ximotion
LIMITED WARRANTY


XIMOTION warrants this product against defects in materials and workmanship for a period of 90 days from the date of purchase. During this period, XIMOTION will repair or replace this product, at the plant location, free of charge for parts and labor. Thereafter, XIMOTION warrants this product against defects in materials only, for a period of one (1) year from the date of purchase. During this period, XIMOTION will repair or replace the faulty component free of charge, excluding installation costs. Transportation costs to and from the Ximotion plant location as well as crating and handling costs are not covered under this warranty. 

 

All repairs (RMAs) in our facility are warranted for a period of 90 days from the date of the repair.


Ximotion 15 DAY REFUND POLICY - RETURNS


Refunds on standard items are subject to a 10% clean up, test and restocking charge. XIMOTION will refund the full price paid on the items minus 10% of said amount, if the items are returned to Ximotion within 15 days from the delivery date. Transportation costs to and from the Ximotion plant location as well as crating and handling costs are not refundable. The product returned must be in new and saleable condition without damage. It is the customer’s responsibility to insure protection against damage during shipping back to the Ximotion plant. If the equipment has been crated when shipped from Ximotion, it must be crated again, with all the support blocks and straps in place, to prevent any damage in transport. All items returned require an RMA (return material authorization) number and must arrive at the company’s plant no later than 15 days from the date of delivery. To obtain an RMA number, please contact Ximotion by phone, fax, or email.


SPECIAL ORDERS

 

 

Regrettably, special order items, or standard items with special modifications ordered by the customer, are not refundable.

 

SOFTWARE

 

We are unable to provide refunds for software.


XIMOTION, L.L.P.

1025 N McQueen Rd., Suite 158

Gilbert, AZ 85233

Ph. (480) 940-9414

Fax (480) 940-2384

sales@ximotion.com